Privacy policy
At FitFlow, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.
Last Updated: 11 October 2025
1. Our Commitment to You
At FitFlow, your privacy is a top priority. This policy explains what personal data we collect, why we need it, and how we protect it.
Business Name: FitFlow
Contact Email: hello@fitflow.gym
2. What Data We Collect
To provide a safe and effective service, we collect:
Personal Details: Your name, contact information (email, phone number), and date of birth.
Health & Fitness Data (Special Category Data): Information from your PAR-Q (Physical Activity Readiness Questionnaire), medical history, injuries, lifestyle details, and session progress notes. We need this to design a training plan that is safe for you.
Payment Information: We process payments through a secure third-party provider and do not store your full card details.
Photos/Videos: Only with your explicit, separate consent for use in marketing or progress tracking.
3. Why We Use Your Data
We use your information for the following reasons:
To Provide Our Services: To design your personalised training programme, manage bookings, and communicate with you about your sessions.
For Safety & Legal Reasons: To ensure your training is safe and to comply with our insurance and legal obligations.
For Marketing (with consent): To share news and offers if you opt-in, or to use testimonials and progress photos if you give us permission.
4. Data Sharing and Security
We will never sell your data.
We only share information with trusted third parties essential to our service, such as secure payment processors or booking systems.
Your data is kept secure through password-protected digital systems and locked storage for any physical documents.
6. Your Rights
You have the right to:
Access a copy of the data we hold about you.
Correct any inaccurate information.
Request that your data be erased (in certain circumstances).
Withdraw consent you have previously given.
To exercise any of these rights, please contact us at hello@fitflow.gym.
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.